We’ve aimed to supply comprehensive information on each of the following areas, which hopefully provides answers to most if not all of the questions we are frequently asked.


Contact Us:

We would love to hear from you….


Office Hours:

Best times and methods to reach us.


Account Centre:

This section enables you to:

– View your order online
– Track Your Order
– Print an invoice or your order


Delivery Information: 

Information on all aspects of our despatch and delivery procedures, including the following:

– The couriers we use and their policies
– Delivery package – what your p&p payment entitles you to  
– Same day despatch cut off time
– What to do if no-one is available to receive an order
– Problematic deliveries
– What to do when deliveries don’t go according to plan
– Delivery address
– Lost or late delivery policies


Returns Information:

Information on all aspects of our returns, replacements and refunds procedures, including the following:

– What to do to return a product
– How to prepare a product for return
– Where to return products to
– How long after a product has been returned a refund or replacement will be issued
– Our 14 day return and refund ‘cooling off’ period
– Returning unwanted or unsuitable products for a refund


Buyers Guides:

Selection of buyers guides to help you make the best decision when purchasing a product.